SHIPPING INFORMATION
Very That orders will ship within 3-7 business days from San Antonio, Texas.
Default Shipping Speed and Service:
I ship USPS First-Class Mail® Parcel (2-5 days) in a package that is size appropriate. ** Small sticker orders are shipped via stamped envelope US Letter mail. Pleased allow up to 14 business for stickers to arrive. This is the most cost effective way to ship small sticker orders. I am happy to upgrade shipping that will include a tracking number upon request. Customer is responsible for additional fees.
Shipping Speed Upgrade and Insurance:
Upgraded shipping speeds and insurance are available upon request.
Lost Packages:
Please remember that once Very That drops off your package at the post office we have no control over the delivery speed. It is in USPS's hands.
If you fear your package is lost please contact USPS. Very That is unable to open any USPS cases for you, that is the buyers responsibility. You may contact Very That for assistance, but we are not responsible for the lost merchandise. If you did not purchase insurance we cannot replace your items.
Address Changes:
If you accidentally entered the wrong address when filling out your transaction do not panic! Please contact me to let me know you need the shipping address to be changed. Please make sure I get back to you confirming that I received the change.
International Shipping:
I do provide international shipping services.
Please respect that I cannot declare your custom forms as a "gift" and/or state that the package is worth less than it is.
I also ask that international customers be patient when it comes to the arrival of their goods. It can take up to a month to receive your package from Very That if it's being shipped abroad.
Regarding USPS custom numbers:
It is normal for international packages to appear to have stopped being updated on the customs number when they leave the USA (often will stop being tracked in SATX). This is due to the fact that once the package leaves the USA it gets transferred to your local postal service and is no longer scanned using USPS's technology. Do not worry if this happens to your customs number. If you are concerned about the time it is taking please contact your country's postal service for more information.
POLICIES
SALES TAX:
Texas residents will be charged the applicable county's tax rate upon checkout.
RETURNS:
Very That does not accept return, however if there is an issue with the order we will do our absolute best to resolve it! Message us, we got you.
SUBSTITUTIONS:
Substitutions are not available for pre-made packages.
CUSTOM ORDERS:
Very That does offer custom services, such as color customization and large gift packages. Please email for a personalized quote